Support

Something broken, confusing, or unfair? Email a human.

Common questions

I never got my verification code

Check your spam or junk folder first — the code comes from noreply@mail.propstarfitness.com, and new senders often land there. Codes expire, so request a fresh one if it has been sitting a while. If nothing arrives at all, email us and we will look up whether it was sent.

My workout didn't count

PropStar Fitness scores a competition from Apple Health data recorded inside the competition's time window. A workout counts if it falls in that window and the app has permission to read it. Check iOS Settings → Privacy & Security → Health → PropStar Fitness and confirm the categories are enabled. Open the app afterwards so it can re-read your data. If it still looks wrong, email us with the date and time of the workout.

What are Stars? Can I cash them out?

Stars are a virtual, in-app currency used to make competitions feel like they matter. Stars have no cash value and cannot be redeemed, withdrawn, transferred, or exchanged for money or anything of monetary value. There is no cash-out path in the app and there is no way for us to create one on request. You get 1,000 Stars when you join, a free weekly top-up if your balance is low, and you can buy more through Apple if you want to.

I want a refund for a Star purchase

All purchases are processed by Apple, so refunds go through Apple rather than us — use reportaproblem.apple.com. We are not able to issue refunds directly. If Apple grants one, the corresponding Stars are removed from your balance.

How do I turn off notifications?

iOS Settings → Notifications → PropStar Fitness. You can turn them off entirely without affecting your competitions.

How do I delete my account?

Email support@propstarfitness.com from the address on the account and ask us to delete it. We remove your personal data — including your health and activity records — within 30 days. Deletion is permanent, and any remaining Stars are forfeited and cannot be restored or refunded.

Someone is cheating

The app runs automatic plausibility checks and flags activity that doesn't look physically realistic. If you think something got through, email us with the group and competition, and we will look at it.

Reporting a security issue

If you have found a vulnerability, please email support@propstarfitness.com with the details rather than posting publicly. We will confirm receipt and keep you updated on the fix.